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Here are some customer reviews. They have either been sent to us or posted on review sites and forums. Thanks to all the customers who submitted comments and to the customer that requested this dedicated page with them all on......here it is! These are from a BMW specialist site http://www.unixnerd.demon.co.uk/bmw.html Small independent specialists, very friendly, Bosch diagnostic centre, Did subframe bushes on my 525, only 2 days to book in, delivered the car back. Puts main dealers to shame. Also: Needed a pre purchase check on an '81 635CSi so contacted the service manager (Darren) after seeing comments on here. They checked the car thoroughly at short notice (and during their lunch break) for no charge. Even gave me a lift to the station. Many thanks for saving me from what would probably have been an unwise purchase... Also: Had an interim service and pre mot check. Front ball joints and rear springs were found to be knackered and replaced. fair prices and sailed through mot. very professional and explain everything unlike bmw dealerships. Also: 25/08/06: Took my 330 to Lakeside and got my drivers window regulator replaced with genuine parts for a lot less than BMW. Service and repair prices very reasonable with helpful and knowledgeable staff. Dealers could learn a lot here! I will be going back. Thanks to Darren (Service Manager) also: 08/01/09: I saw several positive reviews here and elsewhere and decided to take my first ever BMW (Z3) there for post-sale vetting as well as due Oil Service, other bits & pieces. But even my last-minute decision to re-MOT was accommodated. What a nice bunch of people they are! Obviously Darren is the boss whose good customer-oriented spirit runs through the whole team but also I had a good chat with Chris who did most of my car and Jay who answered my call earlier. All very friendly and technically astute, happy to explain every details if requested. Clean, tidy and well-equipped garage provides professional atmosphere and I spent the whole 1.5 h servicing process from a nice viewing area within the garage. This little gem in the quiet neighbourhood of Surrey countryside has been highly recommended and perhaps the services got even better! Many thanks.
These are from Google reviews Great for my Beetle! 3 Apr 2010 Thanks so much to Darren, Jay and the Mechanics at Lakeside. The dealer had closed and I didn't fancy an independant garage as I had heard horror stories. I was recommended to them and what a saving! Not only that they are polite and friendly........I even got the car washed and collected free! Use them and you won't be disappointed. Top Quality15 Apr 2009 Did a great job servicing my BMW having collected from my office in Staines - and returned with a full valet! Highly recommended. Thanks Jay and Team
Friendly staff, excellent service, reasonable prices. Would recommend to all. A***** , Customer Feedback form Spring 2009
I just wanted to write something to say how impressed I was with
the team at Lakeside Garage. I went to them after feeling disillusioned with the
VW dealer and how expensive it had become. I have always been wary of mechanics
as a woman with no knowledge of cars and how they work, however I really felt as
if I had been treated really well and not as if I did not have a clue. I was
shown the old parts that had been replaced and Jay the owner explained to me why
it had been done. When I booked the service, Darren took the booking and was
really helpful in trying to fit me in to suit my working day. They even dropped
me off back into
Staines.
I had my vw bora serviced and had my brake light switch replaced.
Good ,friendly specialist in vw, they even pick up and deliver your car for
servicing from local areas. They also have fixed price servicing . I have been using Lakeside garage for over two years now and they never fail to impress. Friendly, knowledgeable, efficient, reliable, and most importantly great value for money. The annual savings I make by using Lakeside are enough for me to have a long winter holiday each year. Keep up the good work. MR J BMW X5 - October 2010 I just wanted to say a big thank you to Jay and the team at Lakeside. I'm a typical girl who doesn't look after her car, they not only fixed it but treated me really well. I have already recommended them to my friends. Thank you! Miss M Vauxhall Corsa Bracknell June 2011 I have used Lakeside for my CLS service and then again for repair. On both occasions the service has been exemplary and the cost very competitive. I used Lakeside through recommendation of two of my employees and they obviously enjoyed the experience also. Mr B Mercedes CLS Heathrow November 2011
What a relief to have you in the village, my
smashed wing mirror was repaired in the usual professional, efficient and
courteous manner and the icing on the cake was Darren's honesty in reducing the
estimate. Thank you all very much and I look forward to you doing the annual
service and MOT in March. Mrs W Hyundai Getz Wraysbury Jan 2012
These were submitted to The
Motor Industry code Of Practice website.
Being the owner of an older vehicle i'm always expecting 'bad news'
when it's MOT & Service time. When i initially booked the car in & explained the
problems it had, i didn't feel a diagnoses was being made before the car was
inspected - a very welcome change.
Excellent Service -
car picked up from work and returned on time. Had to request service completed
and car returned early due to funeral - garage very willing and happy to help. I have recommended this garage many times Family, Friends and Business colleagues. Mr N Mercedes E220 CDI Wraysbury Dec 2010 I have used Bizee Cars Ltd ( Lakeside ) for many years now for both of the cars I currently own & the previous cars I have owned. My wife has also taken the car into the garage for advice & servicing, & has no problem at all visiting the garage as the staff are very very helpful & knowledgeable & never make her feel as she is a Stereo typical woman who knows nothing about cars. Mr P Vauxhall Zafira Wraysbury Jan 2011 The staff at Lakeside Garage are always very helpful and the work is charged at a reasonable rate, they don't attempt to hide behind cost-saving schemes. You get a fair deal and they are very thorough and courteous. Mr M Vauxhall Astra Wraysbury Feb 2011 I initially chose Lakeside when I first bought my Bongo, back in 2007. Since then, despite the distance in getting my vehicle there, I haven't trusted any one else to work on our Bongo. Darren and his team have never been less than professional, courteous, efficient and helpful; a real pleasure to deal with. As long as we have our Bongo, we will always use Darren and his colleagues to look after, service and repair it. Mr N Mazda Bongo Hemel Hempstead Feb 2011 This is an excellent garage, before any additional work is carried out the garage always calls and tells you the exact price (parts, labour, VAT). The staff are always extremely polite and always have my car back at the requested time. I have never had cause to complain about the work they have carried out. I would highly recommend this garage. Mrs S Vauxhall Corsa Staines March 2011 Service received today was perfect have used this garage before,and will again for my car. Mr S Citroen Picasso Staines April 2011 I have always found Lakeside Garage to be very professional and courteous and I would certainly recommend them. Mrs L Staines Citroen C2 June 2011
I'm glad to have finally found a garage that talks to you like a human being and
is constantly courteous and polite. I never feel as if I've being ripped off and
have never been pushed into having work done, hopefully because they're busy
enough as it is! Started using this garage last year after moving to the area & due to the high miles I cover have been back to them around 5 times now for both service & repairs. I have always received a top notch service & the knowledge in house is confidence inspiring. So much more friendly & accommodating than the Main Dealer & also very competitively priced. A really nice touch is getting the car collected & delivered back to me cleaned & vacuumed! Will be using again & would wholeheartedly recommend to a friend /family. Mr N BMW 520D Bracknell June 2011 This garage did an excellent job all round. They fitted my car in with extremely short notice, and fixed it and mot'd it by 3pm the next day. The service was very professional. Mr F VW Bora Staines July 2011 My Wife and I have on recently started to take our cars to this garage, I found them by checking customer reviews on the internet, I can honestly say in the past I have always had niggling doubts of being ripped off by garages even the dealers , this is certainly not the case here, I have no worries here, I find all the Lakeside staff courteous and most helpful, I have a 120,000 mile service due in 2000 miles and will definitely use Lakeside. Mr B BMW 325 Shepperton July 2011 An excellent garage, highly professional staff and quality work at a very competitive price. Mr D BMW 330 Fleet Hampshire September 2011 Very good overall, good customer service skills, easy service all round. Just normal people, doing a good job well. Mr W Toyota Corolla Wraysbury October 2011 Fantastic customer service. And every thing was explained very well. Also when i was unable to talk , they called back and were happy to do that. The car came back exactly when they said. And they happily explained what had been done and what needed to be done. Mrs D Ford Focus Staines October 2011 Yet again very good service, very pleasant and helpful, a dreaded 120,000 mile service and honestly my car feels almost brand new, the car was serviced swiftly and also cleaned inside and out. Mr B BMW 325 Shepperton November 2011
These were submitted to our
I want to thank everyone at Lakeside for making my visit to a garage a pleasant one. The team are so helpful, I was kept informed throughout about the work that needed doing and was given the choice as to what was serious and what could wait. WIll definitely be back and recommend to friends. Thanks! Miss B VW Beetle TDI Bracknell June 2011
I've been going to main dealers for years, and I wished I hadn't!
Recently I've been having issues with my VW Passat, and the
Lakeside team recommended that I undertook an update to my engine management.
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